FAQ

Shipping

How long does delivery take?
Standard shipping is 5–10 business days worldwide. Orders are processed within 72 hours.

Is shipping free?
Free worldwide shipping on orders over $40. Below that, a flat $4.90 applies.

Product

Is Talio Collagen Jelly Cream suitable for sensitive skin?
Yes — it's dermatologist-tested, fragrance-free, and non-comedogenic. Centella Asiatica calms reactive skin.

Can I use it morning and night?
Absolutely. Apply morning under SPF, and at night as the last step of your routine.

Is it vegan and cruelty-free?
Yes. Always.

Returns

What's your return policy?
30-day money-back guarantee. If you don't love it, email us and we'll refund you — even if the jar is open.

Orders

Can I track my order?
Yes — use our order tracking page with your order number and email.

Can I cancel or change my order?
Within 12 hours of placing it, yes. After that, it's already on the way to our warehouse.